1. How do I buy a match ticket for a Hereford FC home game?

Tickets are available in advance both online and from our club shop for all of our home matches.

Purchasing tickets online is the quickest and easiest way to buy a ticket. You will receive an e-ticket that you can either print-at-home or show on your mobile device at the turnstile.

We aim to get tickets on sale online at least 5 days before a home game, and from the Club Shop on the Tuesday and Friday, although sometimes sales periods differ.

Tickets are on sale on the day of the game (subject to availability) for the majority of our home games.

Keep an eye out on the official website (www.herefordfc.co.uk) and our social media channels for the latest ticket selling information ahead of each game. as sometimes we do have to make changes.

2. I’m an away fan visiting Edgar Street, how do I buy a ticket?

Buying tickets online for the away end is the quickest and easiest way to purchase a ticket.

You can not buy tickets at the turnstile.

Depending on the anticipated crowd, tickets may be available from the Matchday Ticket Office on the day of the game, however, this ticket office is on the opposite side of the ground to the away end – so it is much easier to purchase your ticket online in advance to save a long walk on the day!

Fans who can not purchase tickets online can purchase a ticket by phoning the club on 01432 268 257 on either the Tuesday or Friday before the game between 10am-4pm.

3. How do I buy a ticket on the day for a home match?

Our Matchday Ticket Office is open between 1pm-2:50pm for a Saturday home game and between 6:30pm-7:30pm for a midweek game. You will need to purchase a ticket here before going to the turnstile. Card payments are preferred at the ticket office, although cash is also accepted.

If there is a queue at the ticket office, please remember that you can purchase tickets online using your mobile device right up until kick-off. You will receive an e-ticket via email that you can show on your mobile device at the turnstile.

4. How do I buy a match ticket for a Hereford FC away game?

The majority of our away matches are pay on the day, or available to buy online from the host club. However, sometimes we have tickets to sell in advance.

All the latest ticket information can be found on our official website (www.herefordfc.co.uk) and our social media channels ahead of each game.

5. Why are seats empty close to me when the Block I’m sitting in has been identified as sold out?

There are three principal reasons why seats may be empty on a match day, despite various blocks being advertised as “sold out”.

– HFC are not permitted to sell every seat in the ground due to the restrictions of the club Safety Certificate. This results from restrictions that affect safety aspects of the emergency evacuation routes. As an example, there are in excess of 1,800 seats in the Merton Stand, but we are only allowed to sell just over 1,400 of these. It is a similar situation in the Len Weston Stand.

– Not every season ticket holder attends every home game. We are unable to “resell” season ticket holders allocated seats unless we are notified in advance that they relinquish their seat for a specific match. For games where we expect a big crowd, we do appeal for season ticket holders who are not attending the match to notify the club so that we can sell the seat.

– Each game we have a number of tickets that have been pre-purchased in advance, but uncollected or unused on the day of the game.

6. If I am unable to make a match that I have purchased a ticket for, can I get a refund?

Any person wishing to obtain a refund on match tickets not subsequently required must ensure that the tickets are in possession of Hereford Football Club no later than 24 hours prior to the time of the advertised kick off.

Refunds are not available for season ticket holders who can not attend a particular match.

7. Does my child or baby need a match ticket?

All children under the age of 5 years old can gain free entry into Edgar Street, however, in line with our safety certificate, they must obtain a match ticket.

These free tickets can be collected at the same time as purchasing a ticket, either from the Club Shop during the week (see Club Shop opening times), or from the Matchday Ticket Office on the day of the game (subject to availability).

If you are trying to buy tickets online, and would like to reserve a seated ticket for an under 5 along with the rest of your order, please phone 01432 268257.

8. Can I upgrade a ticket from a child/concession to an adult?

Yes, we can upgrade any ticket. This can be done at the Matchday Ticket Office where you will be charged the difference in ticket price.

9. Can I swap my ticket from a terrace ticket to a seated ticket?

Yes, subject to availability, we will always try and accommodate any requests for changing your ticket. Please do this either before matchday from the Club Shop (please check club shop opening times) or on the day of the game from the Matchday Ticket Office.

10. I’ve lost my season ticket / left it at home, what can I do?

Please report to Addison’s Bar Reception desk as soon as you are aware that you do not have your season ticket with you.

We will ask you for payment for a replacement match ticket to enable you to get into the game immediately.

If you find your season ticket at a later date, you can bring your season ticket voucher for that game, along with your replacement ticket stub back to us within 14 days of the date of the game, and we will refund your entry fee.

If you can not find your season ticket, or it has been stolen or damaged, we will give you a replacement season ticket for an administration fee of £10.

11. My friends are in a different part of the ground to where my ticket is for, can I join them?

If you would like to change location, please contact us as soon as possible to arrange for a ticket in another area. We will always try to facilitate your request, but it does depend on availability. If you are moving from terrace to seats, you will be charged the additional ticket price.

If you ask to move location once you have already entered the stadium, you will need to speak to the nearest steward. It is likely that once inside the ground, your request will be denied, due to the limitations of our safety certificate, so at every opportunity, please try and request a move before entering the stadium.

12. What are the age categories for concessions and child tickets?

You may be asked to provide relevant identification when purchasing a concession or age-restricted ticket.

Concessions

– Anyone in full-time education
– Anyone over the age of 65

U21 Students

Anyone in full-time education and between the age of 16-21.

Children

– Anyone under the age of 16 at the time of purchasing a ticket

13. Once inside the ground can I exit and then come back in?

Once you have left the stadium you will not be allowed re-entry during the game.